Privacy

Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Meylex Pty Ltd (ABN: 48 492 044 342), trading as MyPortal.InsureTM. Our ‘website’ means the website called MyPortal.Insure as found on the internet. ‘You’ means all registered users of the website. We are committed to protecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information and any other information gathered from your use of the website..

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Information we Collect

We collect information to provide better services to our users. Specifically the purpose of collecting information is:

to enable you to access and use our website;
to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
to consider your employment application.

The types of information we collect include:

Personal Information

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

We may collect the following types of personal information:

First and Last Name;
Mailing or street address;
Email address;
Telephone number and other contact details;
Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
Additional information relating to you that you provide to us directly through our website or website or indirectly through your use of our website or website or online presence or through other websites or accounts from which you permit us to collect information;
Information you provide to us through customer surveys; or
Any other personal information that may be required in order to facilitate your dealings with us. We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
Register on our website or website;
Communicate with us through correspondence, chats, email, or when you share information with us from other social media , services;
Interact with our sites, services, content and advertising; or
Invest in our business or enquire as to a potential purchase in our business.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Non- Personal Information

Statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information being uisage date: Information about how you use our website, including your IP address, browser type, and operating system.
Cookies: Small data files stored on your device that help us improve our website and services.

Do we use your personal information for direct marketing

We and/or our carefully selected business partners may send you direct marketing communications and information about our software and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).

Sharing your personal information

We do not sell, trade or otherwise transfer your personal information to outside parties except in the following circumstances and for the purposes described in this privacy policy to:

third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
Legal advisers, in connection with any compliance issues;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to: Professional Insurance Brokers; Insurance companies; Law enforcement agencies; and Financial Institutions, also to third party suppliers and to cloud service providers, located in AU, USA, UK, and EU countries.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia. We are required to and will take steps to ensure that overseas recipients[AD1] handle that personal information in compliance with Australian Privacy Law.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Data Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we encrypt personal data stored on our servers, and we employ 2-factor authentication to access our software. However, we cannot guarantee the security of your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will destroy or de-identify your personal information as soon as practicable once it is longer needed for the purpose for which it was collected. However, we may be required by law to retain your Personal Information after your relationship with us has expired. In this case your Personal Information will continue to be protected in accordance with this Policy.

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Objection: You can object to the processing of your personal information in certain circumstances.
Withdrawal of Consent: If you have provided consent for the processing of your personal information, you can withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

Inclusion of Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies of those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details:

The Privacy Officer
Meylex Pty Ltd
Email: admin@MyPortal.Insure

Effective: 01 May 2025